So there I sat for lunch at a Chick-Fil-A this afternoon in Winchester, VA enjoying my #6 with fruit punch when I saw something I have NEVER SEEN...
It blew my mind....
Although the restaurant was pretty full, the traffic at that moment was light. The young lady who served me with a smile came out from behind the counter and started to walk around the and ask people how their meal was and if they wanted a refill which she then proceeded to give person after person a re-fill. This effort was foreign to me. After returning with one tables refill, she then took their tray and discarded it along with their food that they were done with. Hmmmmm.
This really got my attention because for all intents and purposes, this was a fast food place and they would have just been fine with doing it like they all do it. BUT, they personalized each tables and persons visit. Made people feel like this was different. Relax, we got you. This includes the way I felt during my visit.
Taking a moment for Church leaders, what if we made each person's visit to the house of God personal, memorable, every single time. No, you cannot please everyone but what if....what if we valued their visit and made the LOVE OF GOD stand out more than just our services.
I have been to many a restaurants and this got my attention. I havent visited many a Chick-Fil-A so I am unsure if this is practiced throughout the chain. Understanding that the business is run by Christian man but this approach should serve as a template for all businesses to stand out. Honestly, it should serve as a template for all churches too. This approach to customers reflects on Chick-Fil-A as an organization and to the individual management as well. I am encouraged to step up my game and stand out as a husband, father, friend and as a believer. I hope it does you too."By this all will know that you are My disciples, if you have love for one another"
~John 13:35 (NKJV)
Living intentionally,
Tony
2 comments:
This really hit home..we can all do better at standing out. My husband is a general manager for Chick-fil-a and the exceptional service that you observed should be practiced at all units. They call it second mile service, it is based off of verse 41 in Matthew 5. Where Jesus says "If someone forces you to go one mile, go with him two miles." The company really sticks to its founders Christian foundation. All units are to be closed on Sundays-everywhere and when you visit the home office in Atlanta there are bible verses on the wall as well as statues everywhere. The one that caught my eye was of Jesus washing Johns feet.
Same thing happened to me this week..it took my by surprise! The manager came by twice and took our trash! I thought, now this is the place to come with kids....!
Post a Comment